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Participant Policies

Terms and Conditions

Stone Church Arts and Immanuel Retreat Center (SCA-IRC) is an independent, chartered organization and ministry of Immanuel Episcopal Church (aka: Protestant Episcopal Church in the United States of America -- Immanuel Episcopal Church). While the Vestry of Immanuel Episcopal Church retains oversight, SCA-IRC is governed by an independent Board consisting of representatives from the church, the diocese, and members of the wider community who are not affiliated with the Episcopal Church. For more information see our Board members and The Charter of SCA-IRC.

If you have a complaint, you may contact the staff at 802-460-0110 or email us. You will also be given a cell phone number for staff which may be used during the time you are with us. If staff is unable to resolve your complaint, you may take it to the Board which meets quarterly.

Guests of SCA-IRC will be treated with respect. If you need anything while you are our guest, please do not hesitate to ask a staff person. We will do everything within our means to provide for you.

Guests who behave with anger, violence or demeaning words, will be asked to leave. Anyone that deliberately harms others or property will be asked to leave. If they do not leave the premises after repeated requests, the police will be called.

SCA-IRC staff or program presenters 

have the right to withhold service when instances of abusive or violent behavior or threats to do bodily harm or property damage occur.

If guests of any of our programs have legitimate complaints, we will do all in our power to resolve them promptly. However, SCA-IRC staff and program presenters retain the right to withhold service at their discretion. Staff, presenters and guests participate in programs "in good faith". SCA-IRC is not responsible for the opinions or behaviors of presenters or guests. Please let the staff know of any problems you encounter while you are using our facilities and participating in our programs. 

Refunds

Any refund will be issued by check and mailed to you or by refunding your credit or debit card no later than one week after the event's scheduled conclusion. 

Rentals: Outside groups or individuals renting our facilities pay a 30% deposit at least one month in advance to hold their dates. The deposit is non-refundable.

Retreats, Classes & Workshops: If you cancel and request a refund at least one week prior to the event, then you may receive a full refund. If you you cancel less than one week prior to an event, then no refund will be issued. If the event is canceled at any time, you will be refunded in full.

Concerts: There are no refunds available for concert ticket purchases. However, if a concert is rescheduled or cancelled, the original tickets will be honored at the same concert or any other concert with the same ticket price. If you register for a concert on our website but do not pay in advance, you will have to pay "at the door" ticket prices on the night of the concert.

Privacy

Your privacy is important to us. 

We collect and store your email address and any other information including snail mail address, phone number, organization affiliation, photo, etc., that you may choose to provide. However, this information is only used for communications and marketing of Stone Church Arts and Immanuel Retreat Center events and is available to members and sponsors in the Members Only section of this website. We do not share or sell our contact list or any other information with third parties.

If you are a Member or Supporter, you may set your privacy settings from your profile on this website.

Our site does not keep your credit or debit card information on file. When you pay with a credit or debit card, the information is sent to authorize.net to process the payment. Please see their privacy policy HERE


Contact Us:     Phone: 802-460-0110     Email: sca@sover.net     Snail Mail: 12 Church St., Bellows Falls, VT 05101

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